Families
When a loved one is suffering from substance abuse or other behavioral health problems, family members need help—not just for the loved one, but for the family members as well. HCAMS provides the support and services to design and implement a treatment plan.
If the loved one is ready to admit his/her problem and to accept help, we will conduct an assessment to determine the best course of action and design a treatment plan. If the loved one denies the problem or is reluctant to accept help, we will assist in organizing an intervention.
Intervention
Denial of the problem is common in addiction or other behavioral health matters. One way to break through the denial is to conduct an intervention with the client. HCAMS will educate family members and friends about their role in such a meeting. An intervention presents evidence of the problem in order to break down the denial and move the person to agree to a recovery plan. Interventions help the client see the problem and learn the consequences of failing to take appropriate steps. Interventions also help family members and friends develop a common strategy for dealing with the individual's behavior and establish boundaries. Immediately following the intervention, HCAMS will assist in placement in a treatment program. (See Setting Up an Intervention page.)
Placement
Based on the clinical intake, HCAMS provides education and/or recommends a course of out-patient and/or in-patient care. The service providers for this care are recommended on the basis of the client's needs, circumstances and resources.
Insurance coverage
HCAMS contacts the insurance provider to determine certification and pre-admission procedures, network providers, and treatment coverage. HCAMS provides medical verification to justify valid admissions and supplies documentation to substantiate the need for treatment and aftercare.
If the recommended care is not covered by insurance, we provide information about admission opportunities to charitable and indigent care facilities. If the client is without insurance, we provide information about public funding that may be available.
Case management
Case supervision is an important component of our services. Both the clinical care and the client's progress need to be monitored (job protective services are available upon request). Once the in-patient care is complete, the client will need an aftercare plan. HCAMS will assist with the implementation and monitoring of that plan.